27 years running technology at global scale with full commercial accountability, now applied to deal-grade assessment and post-acquisition delivery for Australian mid-market private equity.
My perspective is operator-weighted. Across 27 years I’ve run technology at global scale with full commercial accountability. I’ve built several MSP practices, some from the ground up, owned a $180M+ managed services P&L, delivered $1.1M in annual cloud savings through FinOps, driven significant NPS uplifts, and held EBIT forecast accuracy within 5% for 28 consecutive months.
This also includes M&A support in several organisations, leading technology carve-outs, post-acquisition integrations, major cloud transformation, and successful service delivery improvement initiatives across organisations where technology decisions carry real commercial weight.
That dual perspective is the point. Most pure-play diligence shops assess from the outside. Bridgepoint assesses from the seat of someone who has owned these systems, managed these vendors, made these capital decisions, and lived with the consequences.
The patterns we assess in diligence are the same ones we have managed first-hand, with full commercial accountability for the result.
Took over a global service desk mid-transition with customer satisfaction deeply negative. Rebuilt the operating model, service culture, and vendor accountability, lifting NPS to plus 89.
Applied FinOps discipline across a global cloud estate, delivering $1.1M in annualised savings, alongside major global cloud transformation and M&A and carve-out support.
Owned the platforms and cloud P&L for one of Australia's largest managed services providers, building practices from the ground up and supporting growth through M&A, while holding EBIT forecast accuracy within 5% for 28 consecutive months.
Led the engineering build of the Bank in a Box platform, which ING Bank went on to win a CIO award for, alongside technology carve-outs and post-acquisition integrations across several organisations.
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